FAQ
Find all the useful information you need to prepare for your stay and make the most of your villa. From booking and payment to cancellation conditions, arrival, facilities, the swimming pool and services available on site, we answer our guests’ most frequently asked questions.
Our aim: to guide you every step of the way and help you organise your holiday easily and with complete peace of mind.
Booking
From dreaming to confirmation
Select a topic to find your answers.
How can I book a holiday villa with Les Résidences du Soleil?
You can submit a booking request directly on our website www.residence-location.com or by email at info@residence-location.com. Our team will reply within 48 hours with availability and the steps to confirm your stay.
How long does it take to confirm my booking?
Your request is processed within 48 hours. Once approved, you will receive a form to complete, followed by your rental agreement and payment information.
How long do I have to confirm my booking?
From the date the agreement is sent, the villa is held for you for 7 days. You must pay the deposit within this period to confirm your booking.
How can I pay for my villa rental?
Payment is made by bank transfer or through our partner platforms. All transactions are secure, and you will receive confirmation by email.
Do I need to pay a deposit to book?
Yes, a deposit of 25 % of the total stay, along with the booking fees, is required to reserve the villa.
When do I need to pay the balance for my stay?
The balance must be paid no later than 30 days before your arrival. You will automatically receive an email whenever a payment is due.
Does the rental price include all utility costs?
Utility costs (water, electricity) are included in the rental price. Some additional services or options may be available at an extra charge, depending on the villa.
Can I cancel my villa booking?
Yes, you can cancel your stay in accordance with the conditions set out in your rental agreement.
What are the refund conditions if I cancel?
Cancellation is free of charge up to 60 days before your arrival (excluding booking fees). Between 60 and 30 days before arrival, the deposit is retained. Less than 30 days before arrival, the full cost of the stay is payable.
Is my payment secure?
Yes, our agency is registered and holds all the required professional guarantees, ensuring the security of your payments.
What is the minimum length of stay for renting a villa?
The minimum stay is one week during high season. During low season, shorter stays may be possible on request.
What are the arrival and departure days?
During high season, arrivals are generally on Saturdays (unless otherwise agreed). During low season, arrivals are possible from Monday to Saturday.
Your arrival
Final preparations and first steps
Select a topic to find your answers.
When will I receive information about my stay?
You will receive your travel documents approximately 2 weeks before your arrival, with all the practical information.
Do I need to pay a security deposit?
Yes, a security deposit of 500 € is required for every stay.
When do I need to pay the security deposit?
The security deposit must be paid no later than the day before your arrival, following the instructions received by email. It will be refunded within a maximum of 14 days after your departure, provided no damage is found.
What time can I arrive at the villa?
Check-in is from 17h to allow enough time for the villa to be fully prepared.
How does arrival at the villa work?
On the day of your arrival, you will be contacted via WhatsApp with access information, including the key safe code.
What time do I need to leave the villa?
Check-out must be completed before 9h.
Can I arrive earlier or leave later?
Yes, early check-in and late check-out are available on request as paid options, subject to availability.
How many people can stay in a villa?
Each villa has a maximum occupancy stated on its listing. It is important to respect this limit to ensure your comfort.
Can I add guests after making my booking?
Yes, you can add guests after confirmation, provided the villa’s maximum occupancy is not exceeded.
Can events be held at a villa?
Parties and events are generally not permitted. Specific requests may be considered on a case-by-case basis with the owner’s agreement.
During your stay
The villa experience
Select a topic to find your answers.
Are all the villas fully equipped?
All our villas are equipped for your comfort, but facilities may vary from one property to another.
Is bed linen included?
Bed linen is included in some villas. For most villas, it is available as an optional extra.
Is cleaning included in the price?
Yes, cleaning is included in the total price of the stay stated in your rental agreement.
Do the villas have private swimming pools?
Yes, all our villas have a private swimming pool.
Are the swimming pools open all year round?
The swimming pools are open from April to October.
Are the swimming pools heated?
Pool heating is included in the price from May to September. In April and October, heating is available as an optional extra for 40 € per week.
Are pets allowed in the villas?
Some villas allow pets only on request and with the owner’s agreement.
Is there an extra charge for pets?
Yes, an additional charge of 35 € per pet applies for the duration of the stay.
Are there any house rules to follow?
Yes, the house rules are specified in your rental agreement and are also available in the villa when you arrive.
What should I do if something breaks or there is a problem?
Please inform us promptly so that we can intervene and find a suitable solution.
Who should I contact if there is a problem during my stay?
Our team is available 24h/24 and 7j/7 by phone or WhatsApp to assist you during your stay.
Discover the local area
Explore beyond the villa
Select a topic to find your answers.
How should I dispose of waste during my stay?
Waste sorting is mandatory in France. Separate containers are available near the villas for glass, packaging and household waste.
Do you offer activities or services during the stay?
Yes, we offer a concierge service to organise your activities, restaurant reservations, excursions and personalised services during your stay.
Do you offer discounts?
Yes, from your second stay onwards, you receive a 5 % discount on the rental price, and the booking fees are waived.
After your stay
Memories and what comes next
Select a topic to find your answers.
What should I do if I have left something behind at the villa?
Contact us promptly by email or WhatsApp. We can arrange to return your item, with shipping costs at your expense.
FAQ
Find all the information you need to prepare for your stay and make the most of your villa. From booking and payment to cancellation conditions, arrival, facilities, the swimming pool and the services available on site, we answer our guests’ most frequently asked questions.
Our aim: to guide you every step of the way and help you organise your holiday simply and with complete peace of mind.
Booking your stay
From dreaming to confirmation
Select a topic to find your answers.
How can I book a holiday villa with Les Résidences du Soleil?
You can submit a booking request directly on our website www.residence-location.com or by email at info@residence-location.com. Our team will reply within 48 hours with availability and the steps to confirm your stay.
How long does it take to confirm my booking?
Your request is processed within 48 hours. Once approved, you will receive a form to complete, followed by your rental agreement and payment information.
How long do I have to confirm my booking?
Once the contract has been sent, your villa is held for 7 days. You must pay the deposit within this period to confirm your booking.
How can I pay for my villa rental?
Payment is made by bank transfer or through our partner platforms. All transactions are secure and you will receive confirmation by email.
Do I need to pay a deposit to book?
Yes, a deposit of 25% of the cost of your stay, together with the booking fees, is required to reserve the villa.
When do I need to pay the balance for my stay?
The balance must be paid no later than 30 days before your arrival. You will automatically receive an email whenever a payment is due.
Does the rental price include all utility costs?
Utility costs (water and electricity) are included in the rent. Certain additional services or options may be available at an extra charge, depending on the villa.
Can I cancel my villa booking?
Yes, you can cancel your stay in accordance with the conditions set out in your rental agreement.
What are the refund conditions if I cancel?
Cancellation is free up to 60 days before arrival (excluding booking fees). Between 60 and 30 days before arrival, the deposit is retained. Less than 30 days before arrival, the full cost of the stay is payable.
Is my payment secure?
Yes, our agency is registered and holds all the required professional guarantees, ensuring the security of your payments.
What is the minimum villa rental period?
The minimum stay is one week during high season. Shorter stays may be possible on request during low season.
What are the arrival and departure days?
During high season, arrivals are generally on Saturdays (unless otherwise agreed). During low season, arrivals are possible from Monday to Saturday.
Your arrival
Final preparations and first steps
Select a topic to find your answers.
When will I receive information about my stay?
You will receive your travel documents approximately 2 weeks before arrival, with all the practical information you need.
Do I need to pay a security deposit?
Yes, a security deposit of €500 is required for each stay.
When do I need to pay the security deposit?
The security deposit must be paid no later than the day before your arrival, according to the instructions received by email. It will be refunded within a maximum of 14 days after your departure, provided no damage is found.
What time can I arrive at the villa?
Arrivals are scheduled from 5 p.m. to allow the villa to be fully prepared.
How does arrival at the villa work?
On the day of your arrival, you will be contacted via WhatsApp with access information, including the key safe code.
What time do I need to leave the villa?
Departures must take place before 9 a.m.
Can I arrive earlier or leave later?
Yes, early arrivals and late departures are available on request for an additional fee, subject to availability.
How many people can stay in a villa?
Each villa has a maximum occupancy stated on its listing. It is important to respect this limit to ensure your comfort.
Can I add guests after booking?
Yes, you can add guests after confirmation, provided the villa’s maximum occupancy is not exceeded.
Can events be held at a villa?
Parties and events are generally not permitted. Specific requests may be considered on a case-by-case basis with the owner’s agreement.
During your stay
The villa experience
Select a topic to find your answers.
Are all the villas fully equipped?
All our villas are equipped for your comfort, but facilities may vary from one property to another.
Is bed linen included?
Linen is included in some villas. For most, it is available as an optional extra.
Is cleaning included in the price?
Yes, cleaning is included in the total cost of your stay as stated in your rental agreement.
Do the villas have a private swimming pool?
Yes, all our villas have a private swimming pool.
Are the swimming pools open all year round?
The swimming pools are open from April to October.
Are the swimming pools heated?
Pool heating is included in the price from May to September. In April and October, heating is available as an optional extra for €40 per week.
Are pets allowed in the villas?
Some villas allow pets only on request and with the owner’s approval.
Is there an additional charge for pets?
Yes, an additional charge of €35 per pet applies for the duration of the stay.
Are there any rules to follow in the villa?
Yes, the house rules are specified in your rental agreement and are also available in the villa when you arrive.
What should I do if something breaks or there is a problem?
Please inform us promptly so that we can intervene and find an appropriate solution.
Who should I contact if there is a problem during my stay?
Our team is available 24 hours a day, 7 days a week by phone or WhatsApp to assist you during your stay.
Discover the local area
Explore beyond the villa
Select a topic to find your answers.
How should I dispose of waste during my stay?
Waste sorting is mandatory in France. Dedicated containers for glass, packaging and household waste are available near the villas.
Do you offer activities or services during the stay?
Yes, we offer a concierge service to organise your activities, restaurant reservations, excursions and personalised services during your stay.
Do you offer discounts?
Yes, from your second stay onwards, you receive a 5% discount on the rental price and no booking fees.
After your stay
Memories and what comes next
Select a topic to find your answers.
What should I do if I leave something behind in the villa?
Contact us promptly by email or WhatsApp. We can arrange to return your item at your expense.
